Return Policy

Return policy

Most sales are final. Parts are used or rebuilt unless the listing says new, and many are built or tested for a specific machine. Read the fitment, voltage, and currency notes before you order.

Wrong part

If you order the wrong part and we stock the correct one, you may return the unused, undamaged part for credit toward that part. Original shipping is not refunded. You pay return shipping and any price difference. Email Vendingworks@yahoo.com before you ship it, and include the order number.

If we do not stock the correct part, contact us before shipping anything back. We are not required to accept a part that was installed, damaged, missing pieces, or ordered without checking the machine.

Clearance items are final sale except for an approved warranty claim.

Warranty returns

A part that fails in normal use is handled under the warranty page, not as a refund for change of mind. Unless the listing says otherwise, coverage is a 90-day limited parts warranty from the delivery date. Email Vendingworks@yahoo.com and get approval before you return a warranty item. You pay shipping to us. Unauthorized returns may be refused or sent back at your expense.

Refrigeration units and cores

Do not return a cooling deck until we authorize it. If the fault is a fan, capacitor, overload, relay, or similar part, we send that part instead of taking the sealed unit back.

Core returns must use the original packaging and must arrive complete and rebuildable. A damaged or incomplete core forfeits the core charge. Shipping damage from non-original packaging is the sender’s responsibility.

Where to send an approved return

Vending Works
2932 Smoke Tree Rd.
Phelan, CA 92371

Include the order number and your name. We email you when the return is received. A restocking fee of 10% applies to approved wrong-part returns. It does not apply to an approved warranty repair or replacement.

Questions: Vendingworks@yahoo.com.