Warranty Information
All items have a 90 day limited warranty unless otherwise specified. The warranty starts the day the item is delivered. Please remember to test parts once received, failure to place parts in service does not extend warranty. Warranty items must be sent to Vending Works by UPS or other means at the customers own expense. All sales are final.
Exclusions: Acts of vandalism, fire, flood, other natural disasters and power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means.
Please note: The very purpose of vending machines is to leave them unattended, and because of this it makes them a prime target for all types of vandalism. Whether they are trying to get something for free or they feel wronged because of a “dry” vend (due to operator stocking error), people will do the weirdest things, and stick miscellaneous items where they don’t belong (ie. Coin slot, bill path, etc.). Just because nobody saw them do it doesn’t mean it didn’t happen. Vandalism is a problem for everybody.
PARTS ORDERS: Please order your parts carefully. If you aren’t sure of the correct part you need then please contact us at Vendingworks@yahoo.com before placing your order. Please include manufacturer and model number of machine and part. Should you order the wrong parts for your vending machine, Vending Works is under no obligation to accept the parts as returned goods.
REFUSAL TO SELL: Vending Works reserves the right to refuse service or to sell to any individual or business for any reason with or without notice. Should Vending Works exercise this right all money paid by customer by our automated system will be promptly refunded.
LIABILITY: Vending Works is not responsible for misuse of items sold on this website. By purchasing items from Vending Works you the customer understand and agree that we reserve the right to limit any liability (current or future) to the original cost of the items purchased.
INTERNATIONAL: We welcome international customers to our site but remind them that all coin mechs and dollar validators are set up for US coins and US currency only. All refrigeration decks are 110-120 volt AC only and we do not provide step down transformers for other voltages and can not guarantee performance if a transformer is used. Vending Works has no knowledge of local customs laws or declarations.
WARRANTY INFORMATION: “Limited Warranty”: this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is “limited” rather than “unlimited." All warranty items must be sent to Vending Works by UPS or other means at the customers own expense. Warranty is valid in lower 48 states. Warranty for Alaska, Hawaii, and all other countries is modified as follows: All warranty items must be returned at the customers own expense and replacement items must have freight, shipping or UPS charges paid by customer. Due to the cost of shipping we only send all warranty parts by UPS ground. Should the customer require faster service on warranty parts then the additional shipping cost would have to be paid at the customers expense. All sales are final.
Every effort is made to ensure that any purchased equipment has been thoroughly checked out before it leaves our building. We have a large, in-house parts and service department staffed with personnel who are experienced with just about any problem you may encounter.
For on-line/out-of-area purchases: If parts are needed, return the defective part within sixty days and we’ll be happy to repair or replace the part. We will offer email support for all labor issues for a period of sixty days at no charge for all online or internet purchases. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS, YOU MUST PAY FOR IT. WE ONLY OFFER A PARTS WARRANTY ONLY.
Refrigeration units: There are many reasons why a refrigeration unit may not be cooling or cooling in your machine. Some of these reasons would be the fault of the cooling unit and for some of these reasons the fault would lie elsewhere. If during the warranty period a refrigeration unit stops cooling, you agree to perform a small series of tests which you will be instructed how to do in order to determine the exact cause of the failure. If you refuse or fail to perform said tests and return the unit without specific prior authorization from us, then it will be done at your own expense. You also agree that if the remedy for the failure does not require the system to be unsealed (fan motor, capacitor, overload, relay, etc.), then the replacement part only will be sent to be installed by you the customer with our instruction (usually video instruction).
When returning a refrigeration unit or core, we require the original packaging to be used. The original packaging is designed for the item to make it to it's destination in the best posible condition. if the original packaging is not used, you may be held liable for any damage done to the unit. To receive a refund of the core charge that was paid on a particular unit, the complete core must be received by us in rebuildable condition. If the core is received damaged or in otherwise non-rebuildable condition, your core charge will be forfeited.
Exclusions: Acts of vandalism, fire, flood, other natural disasters, power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means, improper installation of item, using item for something other than it's intended purpose, connecting item to improper voltage, are all not covered by warranty. The very nature of vending is to leave machines unattended so it's very possible that many of these things could happen without the knowledge of the vending machine owner / operator.
*Please note: All items on this website are rebuilt unless otherwise noted. Vending Works does everything possible to keep pricing as low as possible. By purchasing items on this website you agree to the terms and conditions listed on this policy page. Should a dispute occur at a later date this page will be submitted in its entirety to credit card providers or PayPal as needed to substantiate our claim for payment of items purchased.