Warranty Information
Warranty
Unless a product listing says otherwise, parts sold by Vending Works carry a 90-day limited parts warranty. The warranty starts on the delivery date, not the order date. Waiting to install a part does not extend the warranty. Test parts when they arrive.
This is a parts warranty only. We do not pay labor, service calls, travel, or a technician at your location. Email support for installation and troubleshooting is included for 90 days from delivery.
How a warranty claim works
Contact Vendingworks@yahoo.com before you ship anything back. Include the order number, part, and a short description of the fault. Warranty returns must be sent to Vending Works at your expense by UPS or another carrier. We ship warranty replacements by UPS Ground. If you need faster shipping, you pay the difference.
Warranty replacement shipping is included only for the lower 48 states. For Alaska, Hawaii, and all other countries, you pay shipping both ways.
Refrigeration units
A cooling deck can fail to cool for reasons outside the deck itself. If a unit stops cooling during the warranty period, you agree to run the checks we specify before we authorize a return. If you send a unit back without that authorization, the return is at your expense.
If the fault does not require opening the sealed system (fan motor, capacitor, overload, relay, or similar), we will send the replacement part for you to install, usually with written or video instructions. We will not automatically replace the whole deck for those faults.
Return a refrigeration unit or core in the original packaging. That packaging is what the unit was built to ship in. If you use other packaging, you are responsible for shipping damage. A core-charge refund requires the complete core back in rebuildable condition. A damaged or non-rebuildable core forfeits the core charge.
What is not covered
Vandalism, fire, flood, other natural disasters, power surges, generator or incorrect-voltage damage, improper installation, and use for something other than the part’s intended purpose are not covered. Unattended machines are a common target for vandalism. Foreign objects in a coin slot or bill path, and damage from a dry vend caused by a stocking error, are not warranty failures.
Ordering
Order carefully. If you are not sure of the part, email Vendingworks@yahoo.com with the machine manufacturer and model, and the part number if you have it, before you buy. We are not required to accept a return of a part that was ordered incorrectly. All sales are final except for an approved warranty repair or replacement.
Other terms
Most items on this site are rebuilt unless the listing says new. By ordering, you agree to this warranty page. Vending Works may refuse a sale. If we do, any payment already collected is refunded. We are not responsible for misuse of parts sold here. Any liability related to a purchase is limited to the amount you paid for that item.
This is not a consumer-law review. If you want the 60-day return window kept as a separate rule from the 90-day warranty, say so and I will split those two lines.