Terms and conditions
Terms of service
These terms apply to orders placed with Vending Works at vendingworks.com. By placing an order, you agree to them. If you do not agree, do not buy.
What we sell
Most items are used or rebuilt unless the listing says new. Check the product description, fitment, voltage, and currency before you order. Coin changers and bill validators are set up for U.S. coins and U.S. currency only. Refrigeration decks are 110–120 volt AC only. We do not supply step-down transformers and do not guarantee performance if one is used.
Sales and wrong parts
Confirm the machine manufacturer, model, and part before you order. Do not rely on a general description if you have not checked the machine. If you order the wrong part and we stock the correct one, you may return the unused part for credit toward that part, minus original shipping. You pay return shipping and any price difference. If we do not stock the correct part, contact Vendingworks@yahoo.com before shipping anything back. We are not required to accept a return of a part that was installed, damaged, or ordered without checking fitment.
Once an item has shipped, the order is not cancelable except as stated here or on the warranty page.
Warranty
Warranty claims are handled only under the warranty page at vendingworks.com/pages/warranty. Unless a listing says otherwise, coverage is a 90-day limited parts warranty from the delivery date. It does not cover labor, service calls, or a technician at your location. Warranty returns need approval before you ship them.
Payment
Prices are in U.S. dollars. Payment from outside the United States must be in U.S. dollars. Orders over $7,000 must be paid by wire transfer in U.S. dollars. PayPal and credit cards may be used up to $7,000.
We may cancel an order if the billing address and shipping address do not match. If we cancel for that reason, the order will be processed only after a wire transfer is received within one business day. If it is not received, the order is canceled and the item returns to stock.
Out of stock
If two orders are placed for the last unit before inventory updates, the first order received is filled. We may cancel the later order and refund what was paid.
Shipping
In-stock items usually ship within one business day. USPS service times are not guaranteed. Priority Mail, Express Mail, and First Class can add 1–2 days before the carrier scan. You are responsible for customs, duties, and local import rules on international orders.
Email about an order, including a change request, is part of that order once we confirm it. We may quote customer comments on the site. We will not publish your email address with a comment.
Liability
You are responsible for correct installation and use. We are not liable for misuse, incorrect voltage, vandalism, or damage caused after delivery. Liability related to a purchase is limited to the amount you paid for that item.
Refusal of sale
We may refuse or cancel an order. If we do after payment is collected, that payment is refunded.
Disputes
Contact Vendingworks@yahoo.com before opening a card or PayPal dispute so we can review the order. These terms and the warranty page are the record of what was agreed.